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  2. Hoax Email Alert

Hoax Email Alert

Since the Huggies® Baby Club began, a small number of Huggies® Club members have received emails which were not sent by Huggies®. For example, one such email appeared to be offering members the chance to win Huggies® nappies for a year.

Whilst the email appeared to be from Huggies®, it was not an authentic email and was not sent or authorised by Huggies®. An example of how a hoax email may appear is shown at the bottom of this page.

What actions does the Huggies® Team take to prevent hoax emails?

We conduct thorough investigations of any hoax email incidents to determine how they occurred, in order to ensure your email data security on an ongoing basis. Recently we also implemented additional security precautions on the Huggies® Site and Huggies® Forum pages.

How does this affect you?

We understand that a small portion of our membership may have received hoax email communications in the past. The parties that send these kinds of emails may continue to attempt to send emails to other Huggies® Club members.

If you receive an email communication that asks you to provide personal information such as SMS details or other passwords, please do not open or respond to this email.

Please be assured that we at Huggies® do not ask you to disclose sensitive personal information in this manner. We do not collect members’ credit card or financial information through this website, and we do not sell or rent our member list.

If you happen to open a hoax email, please do not provide any details requested (including any personal or financial information), nor click on any links in the email.

How do I avoid unsolicited email in the future?

Your email service provider should have a ‘Junk mail’ or ‘spam’ filter which should reduce the amount of unsolicited mail you receive.

You may still receive some unsolicited mail. As a general rule, prior to opening an email you should always look carefully at whether:

  • there are any spelling mistakes in the title or sender email address;
  • the email provides an offer ‘too good to be true’; or
  • the email otherwise is sent from an email address or sender you do not recognise.

If any of the above apply, the email may be a hoax, and we advise you against opening the email.

If you receive any such hoax emails, please contact Huggies Consumer Advisory Service on 1800 028 334 (Australia) 0800 733 703 (New Zealand).

Examples of Hoax emails

hoax email