Terms and Conditions

Huggies Play and Learn Offer

Conditions of Offer

1. Information on how to claim a VTech® toy phone (Phone) or VTech toy laptop (Laptop) (together Toys) forms part of these Conditions of Offer. Submission of a claim in this HUGGIES® Brand Offer (Offer) is deemed to be an acceptance of these Conditions of Offer.

2. Offer commences 30 August 2010 at 12:00pm NZST. Offer closes last mail received 30 October 2010 or when all Toys have been claimed (whichever is the earlier) (Offer Period).

3. Offer is only open to New Zealand residents who are members of the HUGGIES® Baby Club or HUGGIES® Mum To Be Club. Persons under 18 years, employees (and their immediate families) of the Promoter, or agencies or companies associated with this Offer, are ineligible to claim.

4. To claim a Toy:
(1) Collect:
(a) 18 original barcodes from any New Zealand pack of HUGGIES® product. The HUGGIES® products are any HUGGIES® product, including HUGGIES® Nappies, HUGGIES® Nappy-Pants, HUGGIES® Wipes, HUGGIES® Pull-Ups, HUGGIES® Little Swimmers, HUGGIES® Dry Nites and HUGGIES® Change Mats 4 pack (Huggies® Product).
(or to claim 2 Toys collect 36 original barcodes from any HUGGIES® Product.)

(2) Obtain a Toy claim form (Claim Form) by:
(a) logging onto www.huggies.co.nz/play and joining the HUGGIES® Baby Club or HUGGIES® Mum To Be Club (or log in if you are already a member), by downloading a copy of the Claim Form, complete the personal details information and print a copy of the Claim Form; or
(b) requesting a Claim Form be sent to you by phoning 0800 845 623;

(3) Complete all details requested on the Claim Form;

(4) Make payment of NZ$10.00 (for postage, handling and GST) if claim is for 1 Toy or payment of NZ$15.00 (for postage, handling and GST) if claim is for 2 Toys by:
(a) providing the claimant’s completed credit card details on the Claim Form; or
(b) attaching a cheque or money order payable to ‘Huggies Play and Learn Offer’ to the Claim Form. Note: cash will not be accepted.

(5) Send the completed Claim Form, original barcodes and payment in a stamped envelope to ‘Huggies Play and Learn Offer’, PO Box 56 612, Dominion Road, Auckland 1446.

(6) A maximum of 2 Toys, in any combination, can be claimed per household during the Offer Period. This can be made by 2 separate claims for 1 Toy or can be made by 1 claim for 2 Toys. Each claim must include the completed Claim Form, the required barcodes and payment. Each barcode is valid to claim 1 Toy only, and must be original. Claims for 2 Toys must be posted together in the one stamped envelope to obtain the postage and handling saving, and must include a completed Claim Form and the required 36 original barcodes from any HUGGIES? Products.

5. The Toy(s) nominated on the Claim Form as the first preference will be allocated to the claimant if it/they are available. If it/they are not available, the claimant will be allocated the other Toy(s) unless the claimant has indicated on the Claim Form that the claimant would not be happy to receive the other Toy(s). In this instance, the original Claim Form, money order or cheque and barcodes will be returned to the claimant by mail.

6. Entries are deemed to be received at the time of receipt by the Promoter. Records of the Promoter are final and conclusive as to time of receipt.

7. A total of 5,000 Laptops and 5,000 Phones may be claimed. The Promoter will award a Toy for each valid claim received until all Toys have been claimed. Each Toy is valued at NZD $69.95 RRP. There will be a running tally of remaining Toys available to be claimed on www.huggies.co.nz/play or by calling the promotional support line on 0800 845 623.

8. The Laptop is the VTech Baby ‘Baby’s Laptop’ and the Phone is the VTech Baby ‘My First Phone’. 2 x AA batteries are included with each Toy. Dimensions of the Phone are approximately 24 × 30.5 × 9cm and dimensions of the Laptop are approximately 25 × 18 × 25cm.

9. The Toy(s) are not transferable and cannot be exchanged or redeemed for cash.

10. The Toy(s) cannot be exchanged or refunded at any retail outlet.

11. The value of the Toy(s) is accurate at the time of printing, and no responsibility is accepted for any variation in the value of the Toy(s) after that date. The Promoter retains the right to substitute the Toy(s) with an alternative product of equal or greater value (including where the Toy(s) is unavailable).

12. Claimants should allow approximately 9 weeks for delivery of the Toy(s).

13. The Promoter and its associated agencies or companies accept no responsibility for lost, late, stolen, damaged or misdirected claims. Any claim received by the Promoter after the close of the Offer or after all stock has been exhausted will be returned.

14. The Promoter may dispose of any Toys remaining at the close of the Offer in any manner it determines (including setting new conditions for claiming the remaining stock of Toys).

15. The Promoter shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any personal injury suffered or sustained as a result of the Offer or receiving, taking or using the Toy except for any liability which cannot be excluded by law.

16. If for any reason this Offer is not capable of running as planned, the Promoter reserves the right in its discretion to modify the Conditions of Offer.

17. Any tax liability arising as a result of receiving the Toy is the responsibility of the claimer.

18. The Promoter reserves the right to validate and check the authenticity of claims and barcodes, and to disqualify any claimant for tampering with the claim process. Any claim made with stolen, forged, mutilated or tampered with Claim Forms or barcodes will be deemed void.

19. In the event that a claim is received after the closing date of the Offer Period, the original Claim Form, money order or cheque and barcodes will be returned to the claimant by mail. The Promoter accepts no responsibility for money orders that cannot be cashed and the Promoter recommends that claimants, where applicable, retain money order stubs.

20. If any act or omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these Conditions of Offer, the Promoter will not be liable for any failure to perform or delay in performing its obligation and the Promoter reserves the right (subject to any applicable law) to cancel, terminate, modify or suspend the Offer.

21. All claims and entries become the property of the Promoter. The Promoter requires the claimant’s personal information in order to conduct the Offer. If the claimant does not provide the mandatory personal information requested then the claimant will not be able to take part in the Offer. By entering this Offer, each claimant is taken to consent to the Promoter using the claimant’s personal information to administer the Offer and disclosing the claimant’s personal information to organisations that assist the Promoter with administering the Offer, and to third parties as required by law. The Promoter is bound by applicable privacy laws and by entering the Offer, the claimant is taken to consent to the Promoter’s privacy policy (which is available on request). . By entering into this Offer, each claimant also consents to the Promoter using their personal information for future marketing purposes, unless otherwise advised by the claimant. A claimant may access and correct any personal information held by the Promoter, upon request to the Promoter.

22. The Promoter is Kimberly- Clark New Zealand, a division of Kimberly-Clark Australia Pty Limited, 86 Plunket Avenue, Manukau City, Manukau 2241 (postal address P O Box 97 347, Manukau City, Manukau 2241. Tel: (09) 250 2500

Frequently Asked Questions

General questions about claiming VTech Toys

Q. When should I send in my claim?
A. You should send in your claim form as soon as you have collected your barcodes. The offer closes last mail on 30 October 2010 or when all 10,000 toys have been redeemed.

Q. Can I send in receipts instead of barcodes?
A. No, only barcodes will be accepted.

Q. Can I pay the postage and handling in cash?
A. We don’t accept cash as it is not a secure way to send payment through the post.

Q. What methods of payment are available?
A. Cheque (made payable to “Huggies Play & Learn Offer”), money order, and credit card (VISA, MasterCard, American Express, Bankcard and Diners Card) are accepted (accompanying your claim form). Cash and stamps are not accepted.

Q. Where do I get a money order from?
A. Money orders are available from post offices. See the New Zealand Post website for location details.

Q. How many VTech toys can I claim?
A. The offer is limited to 2 toys per household. You can make 2 separate claims for 1 toy or 1 claim for 2 toys. If you would like 2 toys you can choose any combination of laptops and phones that you like, subject to availability.

Q. I have enough barcodes to claim 2 VTech toys at the same time, can I send them in all together and get 2 VTech toys?
A. Yes as long as you have the correct number of barcodes and pay the appropriate postage & handling fee (including GST).

Q. I don’t want to become a Huggies Club member – can I claim anyway?
A. You must become a Huggies Club member in order to claim a VTech toy.

Q. When will I receive my VTech toy(s)?
A. Please allow at least 9 weeks from the time we receive your claim form before you receive your VTech toy(s). If it has been longer than this, you can call 0800 845 623 to check on the status of your claim.

Q. How will I know how many toys are left to claim?
A. There will be a running tally of remaining toys (both the Laptop and Phone) on the website at www.huggies.co.nz/play

Q. What happens if I send in my barcodes and there are no VTech toys left?
A. As long as we have all your contact details we can return these and any monies received to you.

Q. Is this offer open to Australian residents?
A. This offer is only available to New Zealand residents.

questions about barcodes

Q. Can I use Pull-Ups, Huggies Change Mats, Huggies Little Swimmers Little Swimmers or DryNites barcodes?
A. Yes.

Q. There are 3 barcodes on my box of Huggies nappies – can I use all of them?
A. Yes you can use all three barcodes and they will count as 3 individual barcodes.

Q. The Huggies Nappies I buy come in a brown cardboard box with Winnie the Pooh and friends on it – can I use these barcodes?
A. Yes, each box has 2-3 barcodes on it and you’re able to use all those barcodes.

Q. My baby was premature and the hospital supplied us with some neo-natal Huggies nappies in a red pack – can I use this barcode?
A. Yes, the barcode from this product is accepted.

Q. I recently went overseas and I brought back a pack of Huggies Nappies – can I use this barcode in the offer?
A. No, only barcodes from New Zealand packs of Huggies Nappies, Huggies Nappy-Pants, Huggies Baby Wipes, Huggies Pull-Ups, Huggies Little Swimmers, Huggies DryNites and Huggies Change Mats 4 pack are accepted in this offer.
questions about claim forms

Q. I don’t have a printer at home – what options are available to me?
A. The fastest way to get a claim form is to save the form to your computer (there will be a “Save” button at the bottom of the window) and email it to you or your partner’s work email address (or to a friend) and have it printed there. If this is not an option for you, please call 0800 845 623.

Q. I saved my claim form on my computer and I am unable to open it.
A. To open the claim form you will need to have Adobe Acrobat Reader installed on your computer. You can download the latest version for free from the Adobe website. If you still have problems, you can try emailing the file to a friend or work colleague and get them to print it out for you or call 0800 845 623.
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questions about the VTech toys

Q. What are the sizes of the VTech toys?
A. The size of the Laptop is approximately 24 × 30 × 9cm.
The size of the phone is approximately 25 × 18 × 25cm.

Q. What other features do the VTech Baby Laptop have?
A. With the Baby Laptop your little one can learn shapes words and sounds. The laptop features:

• Moving mouse and chunky buttons
• 9 light-up screen panels
• 3 modes of play
• Volume control for quieter play

Q. What other features do the VTech My First Phone have?
A. With the My First Phone your little one can learn numbers, letters and animals. The phone features:

• Light-up screen shows numbers and letters
• Record and play-back message button
• Removable handset with rattle and mirror
• Pull along motion sensor with 10 melodies

Q. I have requested a specific toy. What happens if you run out of my first choice?
A. If you opted to receive an alternative toy on your claim form, this will be sent to you. If you opted not to receive an alternative toy, your claim will not be processed and your claim form, barcodes and payment will be posted back to you.

Q. I have a problem with one of my VTech toys.
A. If you have any issues with either of your VTech toys, you should contact VTech’s Customer Service Centre on 0800 606 025.

Q. I have a question about VTech toys.
A. If you have any questions about VTech toys, you are best to contact VTech’s Customer Service Centre or refer to their website: http://www.VTechkids.com.au/

Q. I didn’t get a Jungle Tent last year – are there any left?
A. Sorry, we don’t have any more Jungle Tents left.

getting further information about the Play & Learn offer

Q. I have a question about the offer that hasn’t been answered here – who should I contact?
A. We have a special phone number for the Play & Learn Offer. If you have a question that hasn’t been answered here, please call0800 845 623 between 9:00am and 4:00pm (NZST), Monday-Friday or text a question to 0274 741 457 (normal call charges apply). Alternatively you can send us an email at peter@quicksmart.co.nz. Our Consumer Advisory Service (the number that is listed on Huggies packs) are unable to answer questions about the Play & Learn offer.

Q. What if I have a question about Huggies products or another promotion on your website – should I call the promotional support line?
A. The 0800 845 623 number is only for the Play & Learn Offer and other Huggies promotions. If you have a question that is not related to the Play & Learn offer or other Huggies promotions, our Consumer Advisory Service will be able to help you. Just call 0800 733 703.

questions about Huggies Club membership

Q. I want to participate in this offer but have forgotten my Huggies Club password, and I can’t sign-up again because I’m already a member under my existing email address.
A. If you have forgotten your password, you can send yourself an email containing your password by clicking on “Forgotten password?” in the Sign In page. If you do not receive this email within a few minutes, please check your “Bulk Mail Folder” or “Spam” folder. Some email programs automatically filter out computer generated emails. Alternatively, you may wish to Contact Huggies for assistance. Just call 0800 733 703

Q. My mail address has changed and I don’t have access to it anymore. How do I login?
A. If you no longer have access to your original email address you previously used, you can sign in and reset your email address.

Q. How do I check my membership details?
A. If you have already signed in to the Huggies site, you will notice a “My Huggies” link in a green bar at the top right hand corner of the page. By clicking on it, it will take you to your profile page where you’ll be able to view all your membership activities (e.g. promotions which you’ve joined, baby name or recipe lists that you have shared with others). In order to update your membership details, you will need to click on the “My details” tab on the left side. This will take you to a page where you can update your contact details and email address at any time. If you are not signed in, you will not be able to see this area.

Q. How do I cancel my membership?
A. You may cancel your membership anytime by first signing in, then clicking on the “My details” tab on the left side. Under “Account Details”, there is a link for you to select “Cancel My Membership.” Please note that if you cancel your membership, you won’t be able to access the claim form for the Play & Learn Offer.